MIT Enterprise Forum Pan Arab
Arab Startup Competition Fourteenth Edition 2021
Arab Startup Competition Fourteenth Edition 2021: Startups Track - Finalist
An AI system using state-of-the-art deep learning algorithms with a chat box that provides high-quality analysis of complaints and tickets regardless of the writing method, form or accent (in Arabic). Then, the system selects the appropriate procedures and replies to clients within seconds. This solution can process 80% of all requests without human intervention. Decisions are taken according to the organization's standards and type of complaint. Each ticket requires less than 10 seconds, and since the system is fully automated, there is no limited to the number of requests, tickets that can be processed simultaneously.